Welcome to GravityLab Multimedia, we’re glad you’re here.


Thank you for your business. Your transaction has been completed, and a receipt for your purchase has been emailed to you. So what’s next?

1. Hi. We built the company that we’d want to do business with, and we’re glad you feel the same. Our customers are our investors. We’ll never overlook what really matters: The basics. Great service, ease of use, honest pricing, and respect for our customer’s time, money, and trust.

2. Our billing and support department have been notified your account needs to be set up. Accounts are set up within 24 hours or less.

2. We provision your account across major fiber POPs everywhere (where’s everywhere?) … and what we mean precisely is that we update our global network to recognize your account and build out links based on your account name you chose.

3. We’re setting up your Media Control Center. Our Media Control Center is intuitive. You’ll understand how to deploy your media in seconds or minutes, not hours, days or weeks. We don’t sell you training because you don’t need it.

4. You’ll receive an email within 24 hours from support@gravlab.com with simple, straightforward instructions for logging into your Media Control Center and how to get your multimedia moving. That’s not where our customer service and support ends, that’s where it begins.

5. When your receive your welcome email, login to your Media Control Center, and have any questions at all, we’re here for you.

Oh and one more thing: No one likes being locked into something they don’t want anymore. Our customers can cancel at any time, no questions asked. No setup/termination fees either. Welcome aboard, we’re happy to help in every way we can.