Tis the Season: Three Strategies for a Smoother, Customer-First, Open Enrollment

By Karin Ratchinsky

As we approach the second year of mandatory insurance marketplaces this open enrollment, many IT and telecommunication leaders are likely starting to sweat. Last year, payers were unprepared for what was an unprecedented spike in online and caller activity as the industry made its inevitable shift towards a more retail, B2C environment. Websites slowed or…

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: Tis the Season: Three Strategies for a Smoother, Customer-First, Open Enrollment

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