Recently, GravityLab Multimedia migrated all user data to a centralized rack of servers. This has changed a few things. First, all users will log into our FTP server with the following new host: ftp1.gravlab.com. Second, Windows Explorer users now must specify the username and password in the address bar along with the host name. So now you must use the following format when accessing your files from Windows Explorer: ftp://your_user_name:your_password@ftp1.gravlab.com/

Recently, GravityLab Multimedia made the switch to a new billing and support system. The new member center is available at http://members.gravlab.com/. From our member center, you can view your invoices, change your billing information, change your password, and more. Following are instructions on logging in.

1. Go to http://members.gravlab.com/
2. Enter your e-mail address for the login name
3. Your password should be the same as the password you use to upload files
4. Use the menu bar to navigate the different features.
5. When you are finished, log out

And as always, if you have any additional questions about our new billing system, contact support@gravlab.com