Privacy Policy: Hosting Service

     GravityLab uses industry and security best practices, detailed here, to protect all access to your information, including your status as a client, you or your company’s address, phone number, email address and credit card information. All identifying information is restricted and stored on PCI DSS compliant systems. Your self-identifying data is encrypted at all times and transported via SSL in our client database. Only authorized individuals are given access to personal and / or financial information as set forth in this Privacy Policy, the Terms of Service, or any other applicable agreement between you and GravityLab.


Your data is private and protected by both this privacy policy, our Terms of Service, as well as our principals, company culture and morals, and our management team’s prevailing desire to do good in this world as a US company, and in our lives, as natives of the planet earth with you.


GravityLab Inc Privacy Policy

Last update: 02/27/2015



By using the Site,, you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not use the Site. We reserve the right to change this Privacy Policy without prior notice. You can find out when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to our Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.


Hi – This policy was last updated 02/27/2015, we encourage you to read it. We tried to keep the legalese to a minimum and make it short and sweet.


“GravityLab” respects the privacy rights of visitors to the website (“Website”), and we have prepared this “Privacy Policy” so that you will know just how and when we collect “personal information”, and how we use personal information. “Personal information” is information that can specifically identify you such as your name, phone number and email address.


By using the Website, you acknowledge that you have accepted the terms set forth in this Privacy Policy, User Agreement and Terms of Service for the our processing of information (including personal information) which you provide to GravityLab.



The information we collect may include your personal information, such as your name, contact information, financial account numbers, IP addresses, Live Chat Messages, Telephone conversations, product and service selections and orders or other things that identify you individually.


Generally, we may collect information about you in the following manners:


You may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;


We use automated technical means to collect information about all website visitors for example by use of cookies; via third party providers; and GravityLab affiliates and partners located in the European Union may provide GravityLab with personal information about their prospective or current customers. We in no way want to hide this, or misrepresent our intentions:

Information Collected on the Website


In order to use certain portions of the Website, we may ask that you become a registered Website user by providing certain personal information such as your email address, year of birth and zip code, as well as creating a user name and password. This also includes and

This information will help us properly identify you as a registered user, enable us to customize the Website for your use, and provide faster more efficient customer service.

Google Analytics: We use Googe Analytics. If that is a problem for you, please contact us and let us know and arrangements can be made to exclude your IP Address. Just be prepared to give us a compelling reason why you have a concern.

We may also ask Website “visitors” (which includes registered and non-registered Website users) to voluntarily provide additional information, including personal information, such as phone and fax numbers, gender, date of birth, income level (optional), occupation, demographic information i.e. ‘Australian’), and personal consumer preferences in terms of whether you prefer gold coins or credit card payments.

These requests for this information will be marked “optional” (or the equivalent), and we hope that you will participate as your responses help us better know and support our customers. For example, by learning about your needs and interests, we may be able to better tailor specific features, promotions and other notifications within the Website user community. We may also use your registration information and other information you provide to us to create aggregate and anonymous data (in other words, aggregate or statistical information about groups of users, which cannot be used to identify a particular individual). We agree not to use your personal information for marketing or share it with our sponsors, business associates, or other affiliated companies except what is required to maintain your account with us. Rest assured that we only share your specific personal information with third parties with your prior authorization or as set forth in this Privacy Policy.

GravityLab may offer various newsletters or emails (we’ve issued 2 in our decade long history) to inform Website users about changes or postings to the Website, as well as promotions or special offerings by GravityLab or third parties posted on or offered through the Website. When registering as a Website user, you may identify whether you would like to receive these newsletters. If you change your mind at any time, just let us know by following the directions listed below under “Contacting GravityLab “.


All billing, usernames and passwords are encrypted using Transport Layer Security / SSL. Read more about TLS/SSL at

GravityLab also takes reasonable steps to restrict access to the personal information of users of and visitors to the Website, but may provide access as follows: (i) to authorized individuals who may use the personal information as set forth in this Privacy Policy, the Website User Agreement of Use, or any other applicable agreement between you and GravityLab; (ii) to provide you with customer service; (iii) to protect the rights, property and safety of GravityLab, its subsidiaries, affiliates, business associates, or co-brand partners, or un-branded partners, visitors of the Website or others; (iv) as may be required of GravityLab in order to comply with a legal process in any applicable jurisdiction (e.g., court order, subpoena, search warrant, law enforcement request); or (v) in the event of a bankruptcy, merger, acquisition, joint venture or other business combination involving us.

Use of Forums and Communities

If you use any of the forums or communities made available on or through the Website, please remember that any information disclosed in these venues is automatically made public. You should exercise caution when disclosing any personal information in the forums and communities, as you do not know who will access and use your personal information or for what purposes. GravityLab is in no way responsible for the accuracy, use, or misuse of any information that you disclose or receive through these venues.




Cookies are bits of electronic information that a website can transfer to a visitor’s hard drive to help keep records of the visitor’s use of the site. Cookies allow website operators such as GravityLab to help customize the site to the visitor’s individual preferences. The use of cookies is standard on the Internet, and many major websites use them. Although most web browsers automatically accept cookies, generally you can change your browser either to prevent this or to notify you whenever you are sent a cookie. GravityLab uses cookies, and may associate information collected through its cookies with individual users, as well as use them to create aggregate and anonymous data. GravityLab uses its own cookies for its application, ad server and web analytics. If you choose to not accept the GravityLab cookies, you may not be able to access certain Website features.


When you visit our Website, our server logs your IP address (unique network addresses), the time and duration of your visit, and the time and duration of the pages on our website you view. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.
We will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.


GravityLab may also collect IP addresses to analyze trends, administer, the Website, track users’ movements, and gather general demographic information. The collection of IP addresses and the information this provides is done in an anonymous and aggregate way, and does not provide GravityLab with, nor is it linked to, any of your personal information.

Contacting GravityLab and Opting Out


If at any time you need to update your personal information with GravityLab, you want to opt out (or opt in) of receiving our newsletters or other promotional notices from GravityLab, you want to opt out (or opt in) to our sharing your personal information with third parties for marketing purposes, or if you just have a question, comment or concern about how GravityLab uses your personal information, simply contact us in writing by using our secure contact form or by U.S. mail to GravityLab, Attn: Privacy Administrator, Box 3016 Eugene, OR 97403.


We welcome all other questions, comments and concerns you may have about GravityLab and the Website by email at {[info][at][gravlab][.com]} or by U.S. mail to GravityLab, Attn: Privacy Administrator, Box 3016 Eugene, OR 97403.




Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside GravityLab (except to service providers to GravityLab who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.


Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.


We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement, and is permitted to use the information only for the purpose of providing services to us.


Third Party Links


The Website may contain links, which, if you choose to click, will lead you to websites controlled by third parties. GravityLab is not responsible or liable for the actions of these third parties, including how they process personal information or for the content posted on their websites. If you decide to use a link on the Website to visit another website, we encourage you to review the posted privacy policy to learn how any personal information you provide to that site is processed. Your use of a third party website is at your own risk. However, as GravityLab strives to maintain the integrity and quality of the Website, you are invited to send your feedback regarding the sites connected through a link on the Website (including if a link does not work) by sending an email to info{[@]}gravlab=-dot-=com.


How Does GravityLab Disclose Personal Information?


We may disclose Personal Information:


  • to our third party service providers who need the information to provide us with components of the GravityLab Service and/or such services as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service and email delivery services;
  • to third parties to allow them to contact you regarding products, programs, services and promotions that they believe may be of interest to you;
  • to third parties where you have requested to use a third party service (including applications) in connection with the GravityLab Video Hosting Service and have requested that we provide information to them;
  • to identify you to any person to whom you send messages regarding Site-related content through the Site;
  • to third party sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor’s or other third parties’ use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information conflict with this Privacy Policy, the terms and conditions of such other rules shall control;
  • to third parties who sponsor events with GravityLab (such as Personal Information of attendees of sponsored webinars) to allow them to contact you regarding products, programs, services and promotions that they believe may be of interest to you;
  • to an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including, without limitation, in connection with any bankruptcy or similar proceedings); and
  • as we believe appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.


Young Visitors


GravityLab encourages parents to spend time with their children online, learn their children’s online interests, participate in the interactive activities offered online and used by their children and for children to obtain parental consent before submitting any information to a website, including the Website.

If a person registering indicates that he/she is under the age of 13, GravityLab shall: not collect the child’s personal information; ask the child to provide his/her parent’s consent to register with GravityLab; or ask the child to provide a parent’s email address so that GravityLab can obtain parental consent to the child’s registration with the Website, subscription to GravityLab newsletters, and/or participation in other activities and options made available on the Website. If a user under the age of 13 wants to participate in online activities offered on the Website, we only collect from him/her that information which is reasonably necessary for him/her to participate in the activity. After receipt of a request from a parent, we shall notify the parent what personal information GravityLab has collected from his/her child. Such requests or questions regarding GravityLab’s privacy practices should be sent via email to or U.S. mail to GravityLab Attn: Privacy Administrator, Box 3016, Eugene, OR 97403.
If a person indicating that he/she is under 18 submits information and/or content to the Website, GravityLab may decide to condition acceptance of such information and/or content to GravityLab’s receipt of parental consent. GravityLab shall notify the parent of users under the age of 18 if that user wins a contest or game on the Website.

Visitors from the European Economic Area


By providing your personal information to GravityLab, you acknowledge and consent to the processing and transferring of your personal information in countries that may not have an equal level of data protection as in the European Union or the European Economic Area.


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This Privacy Statement is effective as of 02/27/2015. GravityLab reserves the right to modify or revise this Privacy Policy at any time at its sole discretion, and is subject to the terms and conditions, disclaimers, and limitations of liability set forth in the User Agreement for the Website.